FAQClick on the related question underneath in order to find the answer to your question.
Please keep in mind that it's only usefull to use the contact form in case the answer to your question can't be found within our FAQ. In all other cases your mail will be ignored!
In order to make it easier for all of you we divided our questions and answers into different sections.
|1) I have registered myself to your system. What should I do next?|
|If the emailadress that you registered yourself with is filled in correctly then you will receive an email notification to that specific account.There you will find your username and a password chosen from our system. You can continue to use that password or you can edit the password. To learn all about changing your password, please go to the question "how can I change my password" in our FAQ section filed under General.|
|2) How can I change my password?|
|You can change your password by loggin in to our system first. Then go to "my profile". Your personal details will be shown. In the field "password" retype your password (with the one you've chosen), mark the disclaimer field and fill in the validation field and click on the "update profile" button. After that your old password has been reset and replaced by the current one that you choose.|
|3) I've sent a email with a question but never received an answer.|
|If the answer to your question can be found within the answers from our FAQ section it's normal that you didn't receive an answer from us as our policy is that we don't reply to questions of which the answers can be found in our FAQ section. Another possibility could be that you have replied on answers you got from us sending your mail to our noreply account. As our staff doesn't read those mails it's normal that you didn't receive any answer to your question from us.|
|4) I checked out your site and found one or more items that showed my interest but the system asks me to login or wants me to register?|
|We constructed the site so that all people, member or not a member of the Elitmusik network organisation can look through our offers. As soon as you want to purchase something it's necessary to be/become a member of the Elitmusik network organisation. You can purchase one or more of our items by logging into the system if you already are a member. If you want to become a member you need to fill in the registration form and accept our manifest. As soon as you've taken care of that you can proceed with your order.|
|5) I want to purchase an item from your site but I receive a notification stating that the item I want "is not available in stock SW/BE" what does this mean?|
|Elitmusik works with two distribution centers at this moment. One is located in Sweden, taking care of the orders for our Swedish customers while the distribution center located in Belgium deals with all customers hailing from other countries than Sweden. |
When ordering something from us it's possible that an item is no longer in stock in one of our distribution centers. In that case the system will notify you about this. Nevertheless, if an item is out of stock in one distribution center it's still possible for you as a customer to order that particular item through our other distribution center. If you order several items divided over several distribution centers this also means two different parcels and two different tarrifs for postage and packaging. We do not recommend customers to order from different distribution center as it will become more expensive however we do offer this service for those customers that can't wait until the item is in stock again in the distribution center they're used to order from.
|6) Why are the prices and conditions in order to purchase an item kept so low? Especially for those hard to get and limited items? Is there something wrong with the products you sell?|
|The creators of Elitmusik are devoted volunteers that are in no way financially bound to the network organisation of Elitmusik, which means that all creators work with their hearts and not for their wallets. |
Therefore prices to purchase items have been kept as low as possible in order to reach as much devoted customers as possible. The small profits we receive from your orders will be invested right back into the organisation and it will be used to extend our range of variety in music and arts even more...
So there's definetely nothing wrong with our products and in case you want to pay more for a simular then just surf on the web and look after those nice and shiny auction sites...
|7) I have a distro/label and want to have my items distributed/sold through your company. What do I need to do for this?|
|All labels and distros, all official and non-official organisations are welcome and should go to our contact section and select the most suitable subject from the action menu. We deal with trades, wholesales, consignments. Get in touch with us and we'll have a look at the things you have to offer and we'll check if they can be represented through our network organisation.|
|8) I heard/read elsewhere about a release that will be out soon. Should I contact Elitmusik and ask for more information?|
|No, that is absolutely not necessary. Bands/labels/distributors announce their releases when they feel like it. So do we. With other words if you are waiting for one of the releases to be released on any of our Production Houses then you should wait until the information regarding that release is posted on the site of our Production House and/or until news is able to be found here. We also recommend you to subscribe to all the RSS feeds we offer. It's the perfect way for you to get the official information first. Also, keep in mind that questions regarding releases that aren't announced on our site or on any of our Production Houses sites, sent through our contactform will be ignored!|
|1) Why should I put a pre-order into consideration?|
|Some of the items we have in stock are very limited and/or hard to find. It's in your own advantage to order these items as quick as possible so you can be assured that you become the owner of one of those items.|
On the other hand you also have pre-orders for our regular releases. We call it a pre-order for the fact that the label that releases the item has announced to us that it will be released shortly. To guarantee those labels some kind of estimation of the amount of items that they could sell for this particular release a pre-order is offered. This gives them a better view on their sale numbers and you get some discount on your order as a pre-order is always cheaper than a regular order. The specific discount is different for each label depending on the agreement we've made with them.
|2) When will I receive my pre-order(s) and can I combine this with orders that are not pre-order(s)?|
|Our system will notify you about the status of your order. You can always check this status by loggin into your account and press the "order history & status" button. It's possible to combine pre-order(s) with regular orders. If you choose this option, you should keep in mind that your order will only be shipped when it's complete and paid, not sooner. If you want to receive some of your other items sooner (e.g. items that aren't a pre-order) you should make two different orders. In that case your first order will be shipped when it has been paid and your second order (the pre-order) will be shipped when this order is complete and paid for.|
|1) I have one or more items in my shopping cart and the system asks me to log in in order to proceed with my order.|
|That's correct. Anyone who's not a member of Elitmusik.net is not entitled to order anything from us. If you want to order something from us you need to follow the procedure to create your account at Elitmusik.net. As soon as your account has been created and you order more in the future we recommend you to login immediately when you go to our page. |
|2) When I try to order a multiple item the system refuses to add the extra item to my shopping cart.|
|This is perfectly normal. The system is designed to allow only 1 copy of the same item per customer. We decided not to put restrictions on the limited editions and rare releases only. Instead we choose to put the 1 copy of the same item per customer restriction for all items. If you know someone who wants the item that you've ordered as well then you should suggest him to sign up at our home page instead.|
We use this way of working to prevent people buying multiple items so that they don't end up in some auction site the day after for rediculous prices.
We're perfectly aware of the fact that a solid system to prevent those actions doesn't exist but this is our way of trying to do something against it. It's our way to express that we don't support people who buy items just to gain extra profit and who don't give a damn about the music from the artist they sell.
Needless to say that our members will be checked regarding all intentions in order to obtain multiple items. Even in situations where it's hard to prove it, it's sufficient for us to be the least suspicious about a member. All actions undertaken to obtain multiple items will have as a consequence that the account(s) of the user(s) involved will be suspended for eternity. May they be warned!
|3) When I try to add a certain item to my shopping cart I get a notification that I don't have the right status in order to obtain the item, what does this mean?|
|There are different statuses when it comes to obtain an item from us. The grey status is the most common status and allows all customers to purchase an item marked with the grey status. The purple status is for items that are hard to get compared to items from the grey status. The gold status is for items that are hard to get compared to the purple status. The elit status is for items that are very very rare. There's also the transparent status which is valid for items that aren't in stock at this very moment or for items that soon will be given another status. You can earn a higher status by purchasing more items from Elitmusik. It's not the amount of items that you purchase that which will increase your level of status. Every item has been marked with grades/points invisible for the customers. These points/grades have been given by our staff and those points/grades are based on the value that our staff esteems that those items are worth. For every item that your purchase from us, grades will be added to your profile. When you've reached a certain status you'll be notified by the system.|
|4) How long will it take until I receive my order?|
Your order will not be executed until payment is received. Bank accounts and Paypal accounts are checked daily. Orders will be shipped once a week. e.g. if your payment was received on our weekly shipment day or after that day then your order will be executed on the next shipping date.
|5) I placed an order a while ago but I still haven't received it.How and where can I get more information about my order?|
|You can follow each and every step of the procedure by loggin into our system. Then choose "my profile" from the utter right side from the user window.You will be forwarded to your profile (my profile). Under the title "my profile" two buttons can be found, one of them is called "order history & status". By clicking on that button you'll see a notification regarding the status of your order(s). Only if the status asks/shows you to get in touch with us, you should. All other questions sent regarding your order of which the status is shown under your profile will be ignored.|
|6) Which are the different orderstatuses and what do they mean?|
|Here’s a small summary on the different orderstatuses that exist and a short explanation regarding what they mean: |
Order is processed : if you see this status, it means that we received your order but need you to pay first so your order can be shipped.
Ready for shipping : if you see this status, it means that we have received your payment and that your order is ready for shipment. Every order with this status will always be shipped within 5 working days after your order got this status.
Order shipped : this means that the goods are on their way to you from the moment your order has been given this status.
Awaiting delivery : if you see this status, it means that we have received your payment for your pre-order but that we haven’t received your order yet so it therefore can’t be send to you yet.
Order cancelled : if you see this status, it means that either you have let us know that you are no longer interested in purchasing the item(s) or that your payment hasn’t been received within 5 working days after you placed your order.
Order returned: if you see this status, it means that something went wrong with the shipment of your goods and that it has been returned to us (e.g. incorrect address)
|7) What's a collecting point and how does it work?|
|A collecting point gives you the oppurtunity to fetch your order at a collecting point close to where your live or at a venue where someone from our team will be present. The advantage for you is that you will not be charged for postage & packaging. Prior to your order please go to the contact form and select "question regarding a retail order". You must then state the adress were you live and you will receive an answer regarding the nearest collecting point in your situation. Another possibility is to mention a gig/musicmarket that you will attend. In that case you will also be receiving an email with the answer whether any from our team will be present there or not. Please also keep track of our news section were we will mention the venues that any of our team will be attending.Note that every order should be paid up front. You will only be able to fetch your order at a collecting point or venue when payment for your order has arrived on our account. As soon as you came to an agreement with someone from our team regarding a collecting point our venue you should deposit the payment onto our account, excluding the p&p charges and adding "cp" with your order number in the message/comment box of your bank transfer system.Orders that lack "cp" in the message might cause a delay in proceeding your order, so please follow these instructions carefully.|
|8) Which payment options do I have?|
|For the time being orders from all countries should be deposited unto our bankaccount from our Belgian division. Within a short period of time Swedish customers will also be able to deposit payment unto a Swedish bank account.|
Payments using paypal are also possible for customers from every country.
We do not accept cash sent in a letter or cash paid to any of our team members or payment in any other currency then € (Euro)
|1) Which different statuses are there to be found and what do they stand for?|
|The following statuses exist (we've arranged them for you starting with the lowest status):|
1) Transparent Zone Status: This is the status for every release that will be available soon. The item is shown so customers know what to expect. Purchasing and/or pre-ordering this item is not possible. When the item eventually becomes available it'll mutate from it's transparent status into another status.
2) Grey Zone Status: This is the status for every item that is easy to find. You will mostly find this status for items that just were releases and/or of which the stock is undisclosed. Items with this status can be purchased by every user category. Later, when the item either has become hard to find or when the stock is getting nearly depleted these items will mutate into another status.
3) Purple Zone Status: This is the first status were you need to gain points in order to obtain the status. If you don't have enough points you will not be able to purchase an item having that particular status. This does not mean that the item is very expensive. It means that the item was given a certain value based on its rareness or simply because this item is categorized as a higher class release, meaning that it's better than the average. Items with this status can only be purchased by members with a purple zone status or higher.
4) Gold Zone Status: This is the status for items that are even more appreciated by us and/or harder to get compared to items from the previous statuses. Also here a certain amount of points is required to become a member with this status. Items with this status can only be purchased by members with a gold zone status or higher.
5) Elit Zone Status: Is the highest status that can be obtained. It will not occur often that an item we have in stock will be graded with the Elit Zone Status. This status is for items that are almost impossible to get these days and for items that carry the Elit quality label given by ourselves. Also here a certain amount of points is requiered to become a member with this status. Items with this status can only be purchased by members with an Elit Zone Status.
|2) When I try to add a certain item to my shopping cart I get a notification that I don't have the right status in order to obtain the item, what does this mean?|
|There are different statuses when it comes to obtain an item from us. The grey status is the most commun status and allows all customers to purchase an item marked with the grey status.The purple status is for items that are hard to get compared to the grey status. The gold status is for items that are very very rare. There's also the transparent status which is valid for items that aren't in stock at this very moment or for items that soon will be given another status. You can earn a higher status by purchasing more items from Elitmusik. It's not the amount of items that you purchase which will increase your level of status. Every item has been marked with grades/points invisible for the customers. These points/grades have been given by our staff and those points/grades are based on the value that our staff esteems that those items are worth. For every item that your purchase from us, grades will be added to your profile. When you've reached a certain status you'll be notified by the system.|
|3) How do I know how much an item is worth in points and how many points do I need to earn in order to achieve a certain status?|
|We never show any points on our items for our customers. The reason for this is that we want to avoid the range of customers that purchase a certain release just to collect points in order to achieve a higher status. There are some auction sites that use a point system were you also can find out how much points you need to earn in order to gain the next status. We don't support this system so we therefor invented one of our own. The value in points that is put to a certain item by us is totally irrelevant. So is the answer to the question how much points you need to earn to achieve the next status. When you become a member of the Elitmusik network organisation our way of putting grades to items and statuses will soon become familiar for all members and we're also convinced that most of you will agree with our gradings, both when it comes to the items and the statuses.|